Five9 Acquires Whendu To Drive Contact Center Cloud Migration

Cloud contact center software specialist Five9 is acquiring iPaaS specialist Whendu to help enterprises migrate to the cloud.

In a move to help enterprises accelerate contact center migration to the cloud, Five9 is acquiring Whendu, owner of a leading Integration Platform as-a-Service (iPaaS) platform.

Five9 CEO Rowan Trollope said Whendu – which is led by Five9 founder Ray Soto -- will solve two major problems that enterprises face around transitioning from on-premise contact centers to the cloud.

“[The] first [issue] is difficulty migrating due to custom integrations and complex workflows tying contact centers to business systems,” said Trollope, who rang the opening bell at the NASDAQ on Tuesday, in a statement. “Second, as enterprises look to improve customer service, the resulting workflows are often complex and require custom development work. Development resources are scarce and expensive making both problems challenging.”

Trollope said the acquisition of Whendu’s iPaaS platform solves both of these problems “through a powerful platform that enables the citizen developer (business analysts, contact center operations folks, and others) to visually create custom workflows with no coding required, reducing the complexity and cost of integrating disparate systems.”

[Related: Apollo Global To Acquire Tech Data For $5.4 Billion, Take Private]

Financial terms of the deal were not disclosed.

Whendu’s iPaaS platform provides a no-code, visual application workflow tool optimized for contact centers designed to empower developers and channel partners. Founded in 2014, San Francisco-based Whendu connects technology in an enterprise together with its Operational Intelligence and Data Streaming platform. The company has more than 50 out-of-the box application connectors that are ready to use.

So excited for our customers to get access to this groundbreaking new technology https://t.co/wmp11lXIPj

— Rowan 9️⃣9️⃣9️⃣9️⃣9️⃣ (@rowantrollope) November 12, 2019

San Ramon, Calif.-based Five9’s stock is up 2 percent as of Wednesday afternoon at $63.26 per share.

Whendu CEO Soto said the combination will help enterprise striving to move to the cloud. “The combination of Five9 and the Whendu iPaaS platform will make it easier for enterprises to make the move by rapidly integrating workflows in real-time,” he said in a statement.

Five9 is a leading provider of cloud contact center software, providing solutions with omnichannel touring, analytics and artificial intelligence aimed at increasing agent productivity and deliver business results. iPaaS is a platform for building and deploying integrations within the cloud between the cloud and enterprise.

The enterprise market represents about 80 percent of Five9’s business as the global contact center market has grown to $24 billion.

This month, Five9 reported its third quarter 2019 revenue of $84 million, up 28 percent year over year. For the full year of 2019, the company expects sales of approximately $322 million.